Tasty, Healthy, All-in-One!

      Refund Policy

      Last updated: 10 December 2025
      Applies to: Online purchases of soymilk, gelato, and other perishable items.

      At SoYoung Malaysia, we take pride in delivering fresh, high-quality soy milk and gelato. Because our products are perishable and temperature-sensitive, certain restrictions apply to refunds and returns. Please read our policy carefully.

      1. Perishable Product Policy

      Due to the nature of our products, we cannot accept returns of soymilk, gelato, or any perishable items once they have been delivered.

      However, we are committed to customer satisfaction and will work with you if there is an issue with your order.

      2. Refund Eligibility

      You may be eligible for a refund or replacement if:

      • Your order arrived damaged, spoiled, or unsafe to consume

      • You received the wrong product

      • Your package arrived melted, warm, or otherwise compromised due to shipping issues

      • Your shipment was never delivered or was lost in transit

      Refunds for reasons not related to quality, damage, or delivery errors are typically not offered due to food safety laws.

      3. Reporting an Issue

      To request a refund or replacement, please contact us within 24 hours of delivery with:

      • Your order number

      • A description of the issue

      • Photos of the product and packaging (required for all damage/spoilage claims)

      Please email: soyoung@mosfnb.com.my

      4. Refund Process

      Once your claim is reviewed:

      • Approved refunds will be issued to the original method of payment

      • Refunds typically process within 3–7 business days

      • If a replacement is requested and approved, we will ship it at no additional cost

      5. Non-Refundable Situations

      We cannot offer refunds or replacements for:

      • Dislike of taste or texture (unless quality is compromised)

      • Missed delivery due to incorrect address provided by the customer

      • Products left outside too long after delivery

      • Orders reported after the 24-hour window

      6. Shipping & Deliveries

      If the issue is caused by us or our shipping partners (ex: damaged package, delay causing spoilage), we cover all costs for refunds or replacements.

      If the issue is due to incorrect information entered during checkout, customers are responsible for any additional costs.

      7. Contact Us

      If you have any questions about our refund or delivery policies, please contact us:

      📧 soyoung@mosfnb.com.my
      📞 012-5185355