Tasty, Healthy, All-in-One!

      Shipping Policy

      Last updated: 10 December 2025

      Thank you for shopping with SoYoung Malaysia. We are committed to delivering our fresh soymilk and gelato to you in the best possible condition. Please review our shipping guidelines below.

      1. Delivery Coverage

      SoYoung Malaysia currently delivers to:

      • Most areas within West Malaysia (Peninsular Malaysia)

      • We do not ship to East Malaysia (Sabah, Sarawak, Labuan) due to the perishable nature of our products.

      If you are unsure whether your location is covered, please contact us before placing your order.

      2. Shipping Schedule

      Because our products are fresh and temperature-sensitive, we ship orders on a controlled schedule. You will receive a confirmation email/SMS once your order is shipped.

      3. Shipping Method

      All soymilk and gelato orders are shipped using insulated packaging designed to maintain freshness and temperature.

      • Gelato is shipped with ice packs or dry ice

      • Soymilk is delivered chilled

      • Transportation is done using temperature-controlled logistics

      However, it is essential that someone is available to receive the package at the time of delivery.

      4. Delivery Timeframe

      Typical delivery timeframe:

      • West Malaysia: 1–3 business days

      • Rural / outskirt areas may take slightly longer

      Delivery times may vary due to:

      • Weather conditions

      • Courier delays

      • Festive seasons

      • Unforeseen circumstances

      We are not responsible for delays caused by third-party couriers.

      5. Delivery Fees

      Shipping fees are calculated as below:

      • Klang Valley area - RM14.00

      • Other area in West Malaysia - RM18.00

      Free shipping promotions may be offered from time to time.

      6. Customer Responsibility

      To ensure product quality upon arrival:

      • Please ensure someone is present to receive the package

      • Products should be stored in the freezer (gelato) or refrigerator (soymilk) immediately after delivery

      • Incorrect delivery addresses may result in failed deliveries

      • We are not responsible for spoilage due to missed deliveries or expired courier holding times

      7. Failed Delivery Attempts

      If the courier is unable to deliver because:

      • No one is available

      • Incorrect address provided

      • Delivery refusal

      The order may be discarded due to the perishable nature of the products, and no refund will be issued.

      8. Damaged or Melted Items

      If your products arrive:

      • Damaged

      • Melted

      • Spoiled

      • Incorrect

      Please contact us within 24 hours with:

      • Order number

      • Photos of the product and packaging

      • Description of the issue

      We will review and offer a refund or replacement based on our Refund Policy.

      9. Contact Us

      For questions about shipping or delivery, please contact:

      📧 soyoung@mosfnb.com.my
      📞 012-5185355