Terms of Service

Last updated: 10 December 2025
Applies to: Online purchases from SoYoung Malaysia

Welcome to SoYoung Malaysia. By accessing our website or placing an order, you agree to the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using our website, purchasing products, or creating an account, you acknowledge that you have read, understood, and agreed to these Terms of Service.

If you do not agree, please do not use our website or services.

2. Eligibility

To use our website and purchase products, you must:

Be at least 16 years old (or the legal age in your region)
Provide accurate and current information
Not use the site for any illegal or unauthorized purpose

3. Products & Descriptions

We aim to provide accurate descriptions and images of our soymilk, gelato, and other items. However:

Colors, textures, or packaging may vary slightly
Availability is not guaranteed
Nutritional or ingredient information may change without notice

We are not liable for minor variations in product appearance.

4. Orders & Payments

a. Order Acceptance

We reserve the right to accept or reject orders at our discretion, including cases of:

Incorrect pricing
Product unavailability
Suspected fraud

b. Pricing

Prices are listed in Riggit Malaysia (MYR), and may change without notice.

c. Payment

All payments must be made using approved methods at checkout (e.g., credit cards, PayPal). We do not store full credit card details.

5. Shipping & Delivery

We ship perishable items like soymilk and gelato with temperature-controlled packaging and method. However, customers are responsible for:

Providing accurate delivery information
Ensuring someone is available to receive packages
Storing products properly after delivery

Shipping delays caused by carriers, weather, or events beyond our control may occur. We are not responsible for spoilage due to missed deliveries.

6. Refunds & Returns

Perishable goods cannot be returned. However, we offer refunds or replacements for:

Damaged, spoiled, or melted items
Incorrect shipments
Orders lost during transit

Requests must follow our full Refund Policy, available on our website.

7. Account Registration

If you create an account, you are responsible for:

Keeping your login credentials secure
All activity under your account
Updating your information when necessary

We reserve the right to suspend or terminate accounts that violate our terms.

8. Prohibited Activities

You agree not to:

Use the website for unlawful purposes
Attempt to hack or disrupt our servers
Copy or misuse website content
Interfere with other customers’ orders or accounts

9. Intellectual Property

All content on this website—including logos, images, product descriptions, and branding—is the property of SoYoung Malaysia and protected by copyright laws. You may not reproduce or distribute it without permission.

10. Limitation of Liability

To the maximum extent permitted by law, SoYoung Malaysia is not liable for:

Direct, indirect, incidental, or consequential damages
Losses from misuse of our products
Delays in shipping or delivery issues beyond our control

Your use of our products and website is at your own risk.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

12. Changes to Terms

We may update these Terms of Service at any time. Changes will be posted on this page with the updated date. Continued use of the website means you accept the revised terms.

13. Contact Us

For questions about these Terms, contact us:

📧 soyoung@mosfnb.com.my
📞 012-5185355