Last updated: 10 December 2025
Applies to: Online purchases from SoYoung Malaysia
Welcome to SoYoung Malaysia. By accessing our website or placing an order, you agree to the following Terms of Service. Please read them carefully.
By using our website, purchasing products, or creating an account, you acknowledge that you have read, understood, and agreed to these Terms of Service.
If you do not agree, please do not use our website or services.
To use our website and purchase products, you must:
Be at least 16 years old (or the legal age in your region)
Provide accurate and current information
Not use the site for any illegal or unauthorized purpose
We aim to provide accurate descriptions and images of our soymilk, gelato, and other items. However:
Colors, textures, or packaging may vary slightly
Availability is not guaranteed
Nutritional or ingredient information may change without notice
We are not liable for minor variations in product appearance.
We reserve the right to accept or reject orders at our discretion, including cases of:
Incorrect pricing
Product unavailability
Suspected fraud
Prices are listed in Riggit Malaysia (MYR), and may change without notice.
All payments must be made using approved methods at checkout (e.g., credit cards, PayPal). We do not store full credit card details.
We ship perishable items like soymilk and gelato with temperature-controlled packaging and method. However, customers are responsible for:
Providing accurate delivery information
Ensuring someone is available to receive packages
Storing products properly after delivery
Shipping delays caused by carriers, weather, or events beyond our control may occur. We are not responsible for spoilage due to missed deliveries.
Perishable goods cannot be returned. However, we offer refunds or replacements for:
Damaged, spoiled, or melted items
Incorrect shipments
Orders lost during transit
Requests must follow our full Refund Policy, available on our website.
If you create an account, you are responsible for:
Keeping your login credentials secure
All activity under your account
Updating your information when necessary
We reserve the right to suspend or terminate accounts that violate our terms.
You agree not to:
Use the website for unlawful purposes
Attempt to hack or disrupt our servers
Copy or misuse website content
Interfere with other customers’ orders or accounts
All content on this website—including logos, images, product descriptions, and branding—is the property of SoYoung Malaysia and protected by copyright laws. You may not reproduce or distribute it without permission.
To the maximum extent permitted by law, SoYoung Malaysia is not liable for:
Direct, indirect, incidental, or consequential damages
Losses from misuse of our products
Delays in shipping or delivery issues beyond our control
Your use of our products and website is at your own risk.
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
We may update these Terms of Service at any time. Changes will be posted on this page with the updated date. Continued use of the website means you accept the revised terms.
For questions about these Terms, contact us:
📧 soyoung@mosfnb.com.my
📞 012-5185355
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